2022-06-08 | NYSE:MCY | Press Release
Mercury’s new internet-centered software permits policyholders to digitally submit a declare by way of an quick-to-use portal on their products
LOS ANGELES, June 8, 2022 /PRNewswire/ — Mercury Insurance (NYSE: MCY) has just announced a new website-centered application to assistance policyholders file a claim digitally quickly next an incident with relieve and stability. By way of a collection of recognizable prompts, the software makes it possible for motorists to post their claim with the enable of maps and emoji-pushed concerns about the incident and its surrounding circumstances.
“This new software supplies a a lot quicker, easier way for customers to file an insurance plan assert,” stated Brian Hudson, Senior Divisional Manager, Promises Transformation. “The program is consumer-friendly, allowing for motorists to explain what led up to the incident and where it took position by means of a collection of photographs and maps.”
Policyholders will be ready to stage by way of each section of the incident with a series of conveniently comprehended issues with out staying asked for repetitive info. Drivers can suggest exactly where by their motor vehicle was weakened by dropping a pin on a map highlighting their location and even the temperature at the time of the incident, along with images submitted from their smartphones.
When filing a claim, policyholders will be presented obtain to link either as a result of the app, web portal, an built-in URL url, or by phone that will match their data. Policyholders who phone in will be offered a backlink via textual content to their cell telephone as the initial solution for filing a report. These who do not want that alternative will be directed to converse a customer assistance agent. This will improve speed and accuracy by permitting motorists to file under four minutes with out acquiring to fill out any prolonged sorts.
Motorists will also have the possibility to be linked to a Mercury authorized repair service shop by means of the Immediate Fix System or entry a neighborhood entire body shop, tow, or vehicle rental company though speaking instantly with an adjuster must they have any inquiries.
“The person interface software package was as very simple and aesthetic as doable producing it so easy to use,” explained policyholder Elise Razmi. “While heading by way of the techniques I didn’t have any query about what to do subsequent and I favored that. I particularly favored the inclusion of emojis with each individual action to lower the probability of me creating any careless glitches.”
When developing this new statements filing application, Mercury desired to be cognizant of what the approach would be like for the purchaser.
“Policyholders are generally submitting promises immediately after a stressful encounter,” said Hudson. “We want to provide them with the electronic technological know-how and private know-how to assist assure their promises are submitted swiftly and precisely.”
About Mercury Insurance policy
Mercury Insurance (NYSE: MCY) is a several-line insurance coverage carrier predominantly giving own car, householders, renters and commercial insurance coverage by way of a community of unbiased brokers in Arizona, California, Illinois, Ga, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia, as well as automobile insurance policy in Florida. Mercury writes other lines of insurance plan in many states, including small business owners and company automobile, landlord, dwelling-sharing, journey-hailing and mechanical protection insurance.
Considering the fact that 1962, Mercury has offered clients with huge benefit for their insurance coverage dollar by pairing ultracompetitive charges with exceptional customer service. Mercury has earned “A” scores from A.M. Very best and Fitch, as perfectly as ranking greatest in the J.D. Ability 2021 U.S. Insurance policy Digital Expertise StudySM and 4 consecutive “Ideal Car Coverage Business” awards from Insure.com. For much more information visit https://www.mercuryinsurance.com/ or stick to the organization on Twitter or Facebook.
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